FAQ — portal guide

Mysteries of Love (mysteries.love) is a web platform for adults that bundles intimacy and relationship education: structured video programmes, a curated boutique, one-to-one expert consultations, scheduled live Q&A sessions, free introductory downloads in the Free materials area, and long-form posts on the Blog. The operator is Center for the Development of Intimate Relationships s.r.o., Czech Republic — registry details and contacts are on the Legal page. Everything here is educational wellbeing content. It does not replace medical care, psychotherapy or legal counsel.

Catalogues, purchases and intimate-education content are strictly 18+. Where the site asks you to confirm age or eligibility, answer honestly. Use one account per person, keep your password private, and do not share paid materials outside what the Terms allow.

The storefront, navigation and help texts are localized in English, Russian and German. URLs use a locale prefix (/en, /ru, /de) and you can switch language from the header. Each course, video or PDF is produced in the language stated on its product page; subtitles or handouts may exist depending on the programme — check the course description before buying.

• Home — highlights and entry points • Courses — full catalogue, each course has its own page with curriculum and purchase • Consultation — booking expert sessions where offered • Live — upcoming and past live sessions linked to programmes • Shop — collections and physical goods • Blog — articles and updates • About — story and context of the school • Free materials — gated PDFs and files after email capture • Partners — referral programme overview • Legal — operator registry extract, privacy, terms, cookies, EU model withdrawal form • FAQ — this portal guide • Account (after sign-in) — orders, billing, learning shortcuts, notes, bookmarks, certificates, notifications, live registrations

Open Courses in the header, choose a programme and complete checkout. Payments run through our payment provider (typically Stripe) with card or other methods shown at purchase time. After payment, go to Account → My courses and open the programme. Lesson streaming, previews (if enabled) and access duration are described on the course page.

Inside a course you move through structured lessons in the learning area. Progress is saved where the course supports it. When enabled for a lesson, personal notes and bookmarks are stored in your account under My notes and My bookmarks so you can return to important moments.

Shop lists collections and products. Add items to the cart (icon in the header), review the cart page, then Checkout. You receive confirmation by email. Shipping options, timelines and any boutique-specific return rules appear on the product page and in the Terms — they follow Czech/EU consumer law where applicable.

One-to-one sessions with experts are sold where packages appear in the catalogue. Start from Consultation in the header, pick a format or credit bundle, then choose an available slot. Confirmations and meeting links (commonly Zoom) are emailed and also visible under Account in the consultations / bookings area, depending on your account type.

Live sessions are scheduled group video calls with teachers — Q&A, practice reviews or themed meetings. Open Live to see what is upcoming for courses you own. Register from the session card; reminders are emailed and a Join control becomes active shortly before the start. Recordings may appear later if the host publishes them.

Under Free materials you can request selected PDFs or files. We usually ask for an email so we can deliver the download or link. These are introductory resources, not a replacement for a full paid course.

The Blog publishes articles from the team and guests. About explains the mission, tone of voice and background of Mysteries of Love for newcomers.

After sign-in, Account is the hub for everything you bought or configured: profile, orders and billing history, notification preferences, shortcuts back into courses, consultation and live bookings, lesson notes, bookmarks, issued certificates, and entry points to the Admin or Coach dashboards only if your user was granted those roles.

For programmes that support them, a certificate is generated automatically once you reach the completion threshold shown in the account (often around 80% of lessons). Each certificate includes a public verification URL you can add to LinkedIn or your CV.

Partners earn referral fees when their audience purchases through tracked links. Read the Partners page for commission structure and ethics, then email info@mysteries.love to apply.

Open Legal in the footer for the operator extract from the Czech Commercial Register, privacy statement, general terms, cookie policy and the EU model withdrawal form. For data-protection questions use info@mysteries.love or the operator mailbox published there.

EU consumer law normally gives you 14 days to withdraw from distance contracts. Important exceptions apply — for example digital content once streaming has started with your express consent, and certain live events once performance has begun — exactly as described in the Terms of Service and the withdrawal form. If you are unsure, email info@mysteries.love with your order ID before and after the cooling-off period so we can assess your case.

Create an account with email and password, or use a social provider when this deployment has it enabled (Google, Apple, Facebook or Telegram). Use a strong, unique password and keep access to your mailbox secure — password resets and receipts are sent there.

Customer and technical questions about the website, courses, shop and live sessions: info@mysteries.love. Operator contacts listed in the Commercial Register (and for some formal notices): info@harmonyoflife.eu and the phone number in the site footer.