Terms of Service

Terms and Conditions General Terms and Conditions governing relationships in the conclusion of service provision contracts (hereinafter referred to as the "Terms", "Terms and Conditions", or "GTC") with the business company Center for the Development of Intimate Relationships s.r.o. Company ID No.: 23321342 registered office: Na Folimance 2155/15, Vinohrady, 120 00 Prague 2 registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 425202 Article I - Introductory Provisions 1. These General Terms and Conditions of the business company Center for the Development of Intimate Relationships s.r.o., Company ID No.: 23321342, with its registered office at Na Folimance 2155/15, Vinohrady, 120 00 Prague 2, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 425202 (hereinafter referred to as the "Provider"), regulate, in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the "Civil Code"), the mutual rights and obligations of the contractual parties arising in connection with or on the basis of a contract for the provision of services consisting of organizing offline events, or a contract for the sale of digital content (hereinafter the "Contract") concluded between the Provider and another natural person (hereinafter the "Buyer") through the Provider’s online store, and form an integral part of every Contract concluded between the Provider and the Buyer. The online store is operated by the Provider on the website located at https://mysterieslove.com/ (hereinafter the "Website"), through the web interface of the Website (hereinafter the "Web Interface of the Store"). 2. The Provider operates the Website for the purpose of offering paid content, consisting of the provision of adult educational services in the field of sexual education. 3. The Terms and Conditions are prepared in both Czech and English. 4. The Buyer is bound by the version of the Terms and Conditions valid at the time of concluding the Contract. 5. The last update of the GTC was made on 30/06/2026. 6. Information on the accessibility of the service provided through the Website is set out in a separate document titled “Accessibility Statement”, which is available on the Provider’s Website without the need to register, log in to a user account or pay the service price. In this manner, the Provider publishes information pursuant to Section 14 of Act No. 424/2023 Coll., on the accessibility of certain products and services, as amended. Article II – Buyer 1. For the purposes of these General Terms and Conditions, the Buyer is any natural person who uses the services available on the Website, provided by the Provider. Given the nature of the services offered by the Provider, only a person of legal age may become a Buyer, i.e., in the case of a citizen of the Czech Republic, a person over 18 years of age, and for citizens of other countries, a person of legal age under the applicable laws of their respective jurisdictions. The Buyer confirms, prior to entering into the Contract, that they are over 18 years of age. This fact is also evidenced by the payment made for the services, which must be completed before the services' content is made accessible. The Buyer always acts in the position of a consumer in relation to the Provider, ordering services outside the scope of their business activity. Article III – Conclusion of the Contract 1. All service presentations displayed via the Web Interface of the Store constitute a non-binding invitation by the Provider for the Buyer to make an offer. 2. The Buyer makes a binding offer by clicking the “Buy” button (or similar) after entering all required information and confirming these General Terms and Conditions and the Information on Personal Data Processing (hereinafter also referred to as the "Order"). The information provided in the Order is considered accurate by the Provider. 3. After submitting the Order, the Buyer will receive an automatic email confirming its receipt. This confirmation does not constitute acceptance of the offer by the Provider. 4. The Contract is concluded only when the Provider sends a separate order confirmation by email, grants access to the ordered digital product, or confirms the Buyer’s participation in an offline event. 5. If the Buyer’s payment is processed through an automated system (e.g., Stripe), the Contract may be deemed concluded once the transaction is successful and the ordered service is made accessible to the Buyer. 6. The Buyer agrees to the use of remote communication means for the conclusion of the Contract. Article IV – Subject of the Contract 1. The subject of the Contract is the provision of access to digital educational products for the Buyer, such as video courses and personal development programs, and, where applicable, participation in offline training events (individual and group) offered on the Provider’s Website. 2. The Provider’s digital products are delivered to the Buyer as intangible items (online access setup) without any transfer of physical media. Offline services take the form of live events held at pre-agreed dates and under pre-agreed conditions. The Provider may also offer subscription services that allow the Buyer repeated access to updated digital content with automatic renewal, unless otherwise agreed. 3. The Provider does not offer medical, psychotherapeutic, or professional training services. All materials and consultations provided by the Provider are intended solely for the Buyer’s personal development and do not substitute certified medical or psychological advice. Article V – Price of the Provider’s Services and Products and Payment Terms 1. The Buyer may pay the price of the service and any related delivery costs, as specified in the Order, to the Provider using the following methods: via payment methods available on the Website, primarily through the Stripe payment gateway; payment data is processed in accordance with PCI DSS standards. 2. Access to the Provider’s digital products is granted to the Buyer only after full payment of the purchase price. 3. In the case of ordering the Provider’s offline services, the Provider is entitled to require payment of part or the full price of the service in advance, as specified in the offer. The provision of Section 2119 (1) of the Civil Code shall not apply. 4. In the event of payment delay, the Buyer is obliged to reimburse the Provider’s costs, including the statutory default interest. 5. If customary in business transactions or required by generally binding legal regulations, the Provider shall issue a tax document – an invoice – to the Buyer for payments made on the basis of the Order. The tax document – invoice shall be issued by the Provider to the Buyer after the service price has been paid and shall be sent in electronic form to the Buyer's email address. 6. In the event of an unauthorized chargeback, an administrative fee may be applied. 7. All service prices listed by the Provider on its Website are final and include the applicable VAT for Buyers from the European Union, unless stated otherwise in a particular case. 8. Buyers residing outside the European Union may be subject to different tax rules, which will be communicated to them in each specific case in a timely manner before the Contract is concluded. 9. Prices are valid at the time of the Order. Future changes do not apply to Contracts already concluded. Article VI – Withdrawal from the Contract 1. Since the Contract is concluded between the Provider in the position of an entrepreneur and the Buyer in the position of a consumer, outside the Provider’s business premises, within the meaning of Section 1820(1) of the Civil Code, the Buyer may withdraw from the Contract without giving any reason within fourteen (14) days from the date of conclusion of the Contract. 2. The Buyer acknowledges that pursuant to Section 1837(l) of the Civil Code, it is not possible to withdraw from a contract for the supply of digital content not supplied on a tangible medium once the performance has begun, for a fee, with the Buyer's express consent based on their Order before the expiry of the withdrawal period, provided that the Buyer was informed that they thereby lose the right to withdraw from the Contract, and the Buyer has confirmed awareness of this loss. 3. The Buyer further acknowledges that pursuant to Section 1837(a) of the Civil Code, it is also not possible to withdraw from a contract for participation in offline events organized by the Provider, provided the Buyer expressly agreed that the performance would begin before the expiry of the withdrawal period, and the Buyer was informed that by doing so, the right to withdraw from the Contract would be lost. 4. Withdrawal from the Contract pursuant to Article VI, paragraph 1 of these GTC must be sent to the Provider within the time limit specified in Article VI, paragraph 1. The Buyer may send the notice of withdrawal, among other options, to the Provider’s business address or to the email address: info@harmonyoflife.eu. 5. Upon withdrawal from the Contract, all funds received by the Provider from the Buyer in connection with the Contract will be refunded to the Buyer using the same payment method used by the Buyer, unless the Buyer specifies otherwise. In no case shall the Buyer incur additional costs related to the withdrawal from the Contract. A sample withdrawal form pursuant to this Article, which the Buyer may use for this purpose, will be sent to the Buyer together with the order confirmation to the email address provided. Article VII – Delivery and Provision of the Provider’s Services 1. Upon payment confirmation, the Buyer shall receive immediate access to the ordered digital products via their user account on the Provider’s website or through a direct link sent to their email address. The Buyer is responsible for ensuring the accuracy of their contact information, particularly their email address. The Provider shall not be held liable for delays caused by incorrect information provided by the Buyer. 2. Live events (individual and group trainings) take place on agreed dates and according to the announced program. Details regarding the venue, time, and conditions will be provided after order confirmation or are available on the respective product page. In the event of force majeure or an insufficient number of participants, the Provider may reschedule the event or offer a refund of the amounts paid by the Buyer. 3. The Provider may restrict access to digital products and/or offline events only in the event of non-payment by the Buyer or in the case of an unauthorized chargeback. In the event of technical issues or temporary unavailability, the Provider shall restore access within a reasonable period or offer an alternative solution at no additional cost to the Buyer. Article VIII – Subscription Terms 1. The Buyer’s subscription grants access for a specified period to selected digital content (e.g., video courses, educational programs) provided by the Provider, with automatic renewal. 2. Each subscription has a minimum initial duration stated in the offer (e.g., one month or one year). After the initial term expires, the subscription automatically renews for subsequent periods until terminated. Termination requires notice one month before the end of the current billing period, unless otherwise stated. 3. Subscription fees are automatically charged at the beginning of each billing period via the selected payment method. If the payment fails (e.g., due to insufficient funds), the Provider may temporarily restrict access until payment is successful. In case of repeated failed payments, the Provider may unilaterally terminate the subscription. 4. The Buyer may cancel the subscription at any time after the minimum period has elapsed, with a one-month notice period. Cancellation can be made via the Buyer’s account or by email to info@harmonyoflife.eu. The Provider will confirm receipt and inform the Buyer of the subscription termination date without undue delay. 5. The Provider may adjust the subscription terms (including price or content) for future periods. In such cases, the Buyer will be informed at least six weeks before the changes take effect. If the Buyer disagrees with the changes, they may cancel the subscription without notice before the changes become effective. Article IX – Licensing Rights 1. Upon gaining access to the Provider’s digital products (video courses, development programs, educational materials), the Buyer is granted a non-exclusive, non-transferable, time-limited license for personal use in accordance with the Contract. 2. The Buyer shall not: • Share access or distribute the content without the Provider’s prior written consent. • Reproduce, modify, adapt, translate, or use the content for commercial purposes. • Create copies or backups, except as permitted by law (e.g., for personal archiving). 3. All rights (including copyrights, trademarks, etc.) remain the property of the Provider or the respective rights holders. The Buyer does not acquire ownership of the digital products but only a limited right to use them. 4. In the event of a breach of licensing terms, the Provider may seek compensation for damages and/or suspend the Buyer’s access without refund. Article X – Rights Arising from Defective Performance 1. The rights and obligations of the contractual parties regarding rights arising from defective performance are governed by applicable generally binding legal regulations (in particular Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174 of the Civil Code, as well as Act No. 634/1992 Coll., on Consumer Protection, as amended). 2. The Provider is liable to the Buyer for ensuring that the goods (products) provided are free from defects at the time of receipt. In particular, the Provider warrants that at the time the Buyer takes possession: the goods have the properties agreed upon by the parties, or if not agreed, possess the characteristics that the Provider or manufacturer described or that the Buyer expected given the nature of the goods and based on the Provider’s advertising, the goods are suitable for the purpose stated by the Provider or for which such goods are usually used, the goods match the agreed sample or model in quality or design, if applicable, with minor deviations not considered defects, the goods are delivered in the correct quantity, measure, or weight, and the goods comply with legal regulations. 3. If a defect becomes apparent within one year of receipt, it is presumed that the goods were defective at the time of delivery. 4. The Buyer may claim a defect that becomes apparent within two years of taking delivery. 5. The Buyer may assert rights from defective performance in particular by visiting the address Na Folimance 2155/15, Vinohrady, 120 00 Prague 2, or by email at info@harmonyoflife.eu. 6. A person entitled to claim under Section 1923 of the Civil Code is also entitled to reimbursement of costs reasonably incurred in exercising this right. Article XI – Buyer’s Rights Arising from Liability for Defects 1. If the Buyer’s complaint is accepted, they are entitled to the following remedies: The right to receive a new item free of defects, unless this is disproportionate due to the nature of the defect; if the defect relates only to a part of the item, the Buyer may only request replacement of that part. If replacement is not possible, the Buyer may withdraw from the Contract. However, if the defect is minor and can be remedied without undue delay, the Buyer is entitled only to free rectification of the defect. If the Buyer does not withdraw from the Contract or does not exercise the right to receive a new item, replacement of a part, or repair, they may request a reasonable discount. The Buyer also has the right to a reasonable discount if the Provider cannot supply a new item without defects, replace a part, or repair the item, or if the Provider fails to remedy the defect within a reasonable time or if remediation would cause substantial inconvenience to the Buyer. The Buyer has the right to receive a new item or replacement of a part even for a removable defect if the item cannot be used properly due to the repeated occurrence of the defect after repair or due to multiple defects. In such cases, the Buyer also has the right to withdraw from the Contract. 2. The Buyer may request a reasonable discount or withdraw from the Contract if: the Provider has refused to rectify the defect or has failed to do so in accordance with applicable laws, the defect recurs, the defect constitutes a material breach of the Contract, it is apparent from the Provider’s statement or the circumstances that the defect will not be rectified within a reasonable time or without significant inconvenience to the Buyer. 3. If the Buyer withdraws from the Contract, the Provider shall refund the service price without undue delay after receiving the item or after the Buyer proves that the item has been sent, or following cancellation of a subscription. 4. If a defect manifests within one year of receipt, it is presumed that the item was defective upon delivery, unless the nature of the item or the defect precludes this. This period is suspended during the time in which the Buyer cannot use the item due to a justified complaint. 5. If the item has a defect for which the Provider is liable, and it concerns a discounted or used item, the Buyer is entitled to a reasonable discount instead of replacement. Article XII – Other Rights and Obligations of the Contracting Parties and Out-of-Court Dispute Resolution 1. The Buyer acquires ownership of the goods (product) upon full payment of the price for the goods, product, or service. 2. For the out-of-court resolution of consumer disputes arising from the Contract, the competent authority is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, website: https://www.coi.cz. 3. The Provider is authorized to sell goods based on a trade license. Trade supervision is carried out within its competence by the relevant trade licensing office. Supervision of personal data protection is conducted by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, to a defined extent, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended. 4. The Buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code. Article XIII – Delivery of Notices 1. Notices to the Buyer may be delivered to the Buyer’s email address. Article XIV – Final Provisions 1. Governing Law. The contractual relationship between the Provider and the Buyer is governed by the relevant Contract concluded between them and these General Terms and Conditions (GTC). Individual agreements contained in the Contract and/or its annexes take precedence over these GTC. The Provider reserves the right to specify other terms in its offers and/or promotional materials, which shall take precedence over these GTC. In case of conflict between provisions in the Contract or in the Provider's offers/promotional materials and these GTC, the provisions of the Contract or the relevant materials shall apply. The GTC form an integral part of all pre-contractual arrangements and applicable Contracts concluded between the Provider and the Buyer. The GTC become part of the pre-contractual arrangements upon the initiation of negotiations and part of the Contract upon its conclusion. Pursuant to Section 1740(3) of the Civil Code, the Provider excludes acceptance of any offer by the Buyer that includes any additions or deviations, even if they do not materially alter the offer. The Contract, these terms, and resulting legal relationships are governed exclusively by the laws of the Czech Republic. 2. Archiving of the Contract and Digital Content. The Contract, including the Terms and Conditions, is archived by the Provider in electronic form and is not accessible. The Provider also maintains, in appropriate technical quality, records of all programs and accompanying audiovisual commercial communications that were disseminated within the on-demand audiovisual service, for at least 30 days from the end of program provision or commercial communication distribution. 3. Contact Information. Provider’s contact details: correspondence address Na Folimance 2155/15, Vinohrady, 120 00 Prague 2; email address info@harmonyoflife.eu; phone number +420 608 266 176. 4. Dispute Resolution. The Buyer (who is a consumer under the Civil Code) confirms they have been duly informed by the Provider about their rights and all relevant consumer-related information required by the Civil Code and regarding the out-of-court dispute resolution body. In accordance with Section 14 of Act No. 634/1992 Coll., on Consumer Protection, as amended, the Provider informs the Buyer of their right to out-of-court dispute resolution. The entity for such resolution is the Czech Trade Inspection Authority (www.coi.cz) or another authority designated by the Ministry of Industry and Trade. 5. Form of Notices and Delivery. Any notice, request, or other communication under these Terms, the complaints policy, or the Contract must be in writing and signed by the sender (the "notice"). Notices may be in physical or electronic form. Written form includes messages sent via regular email, even without a certified electronic signature, to the other party’s email address. A shipment sent to the address provided during the contract process is deemed delivered on the third (3rd) business day after dispatch, or on the fifteenth (15th) business day if sent to an address outside the country. 6. Amendments to the Terms. The Provider reserves the right to unilaterally amend these Terms. If amended, the new version will be published on the Provider’s website (https://mysterieslove.com/) and sent to any Buyer who has entered into a Contract. The amendment becomes effective upon its publication or delivery to the Buyer. If the Buyer disagrees with the amendment, they must notify the Provider in writing within two days of receipt. The relationship between the Provider and the Buyer remains governed by the version of the Terms provided at the time the Contract was concluded. 7. Severability. Should any provision of the Contract or these Terms become invalid, ineffective, or unenforceable, the remaining provisions shall remain valid, effective, and enforceable. In such a case, the parties agree to replace the affected provision with a valid, effective, and enforceable one that most closely reflects the original intent and economic purpose of the invalidated provision.